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?? Viewing: class-wpsc-ra-logs.php

<?php

if ( ! defined( 'ABSPATH' ) ) {
	exit; // Exit if accessed directly!
}

if ( ! class_exists( 'WPSC_RA_Logs' ) ) :

	final class WPSC_RA_Logs {

		/**
		 * Initialize this class
		 */
		public static function init() {

			add_action( 'wp_ajax_wpsc_get_recent_activities', array( __CLASS__, 'get_recent_activities' ) );

			add_action( 'wp_ajax_wpsc_ra_agents_autocomplete', array( __CLASS__, 'ra_agents_autocomplete' ) );
			add_action( 'wp_ajax_nopriv_wpsc_ra_agents_autocomplete', array( __CLASS__, 'ra_agents_autocomplete' ) );
		}

		/**
		 * Admin submenu layout
		 *
		 * @return void
		 */
		public static function layout() {

			$customer_id = isset( $_REQUEST['cid'] ) ? intval( $_REQUEST['cid'] ) : 0; // phpcs:ignore
			if ( $customer_id ) {
				$customer = new WPSC_Customer( $customer_id );
			}
			?>
			<div class="wrap">
				<hr class="wp-header-end">
				<div id="wpsc-container">
					<div class="wpsc-setting-header">
						<h2><?php esc_attr_e( 'Recent Activities', 'supportcandy' ); ?></h2>
					</div>
					<form action="#" onsubmit="return false;" class="wpsc-ra-custom-filter">
						<div class="wpsc-setting-section-body">

							<div class="wpsc-ra-filter-container">
								<div class="wpsc-filter-container">
									<div class="wpsc-filter-item" style="min-width: 200px;">
										<select name="wpsc-customer" id="wpsc-customer" class="wpsc-input-filter">
											<?php
											if ( isset( $customer ) && $customer->id ) {
												?>
												<option value="<?php echo intval( $customer->id ); ?>"><?php echo esc_attr( $customer->name ); ?></option>
												<?php
											}
											?>
										</select>
									</div>
									<div class="wpsc-filter-item" style="min-width: 250px;">
										<div class="wpsc-input-close-group">
											<input 
											type="text" 
											id="wpsc-ra-date-picker" 
											name="wpsc-ra-date-picker"
											placeholder="<?php esc_attr_e( 'Start To End', 'supportcandy' ); ?>"
											value="" 
											autocomplete="off"/>
											<span onclick="wpsc_clear_date(this);"><?php WPSC_Icons::get( 'times' ); ?></span>
										</div>
									</div>
									<div class="wpsc-filter-submit">
										<button type="button" class="wpsc-button normal primary" onclick="wpsc_get_activity_logs()"><?php esc_attr_e( 'Apply', 'supportcandy' ); ?></button>
										<div class="wpsc-filter-actions" style="margin-left: 5px;">
											<span class="wpsc-link">
												<a href="<?php echo esc_url( admin_url( 'admin.php?page=wpsc-recent-activities' ) ); ?>"><?php echo esc_attr__( 'Reset', 'supportcandy' ); ?></a>
											</span>
										</div>
									</div>
								</div>
							</div>
							
							<table class="wpsc_recent_activities">
								<thead class="wpsc-ra-logs-thead">
									<tr class="wpsc-ra-logs-tr">
										<th class="wpsc-ra-logs-th"></th>
									</tr>
								</thead>
							</table>
							
							<script>
								function wpsc_get_activity_logs(){
									
									date_range = jQuery('#wpsc-ra-date-picker').val();
									customer = jQuery('#wpsc-customer').val();

									jQuery('.wpsc_recent_activities').dataTable({
										processing: true,
										serverSide: true,
										serverMethod: 'post',
										ajax: { 
											url: supportcandy.ajax_url,
											data: {
												'action': 'wpsc_get_recent_activities',
												date_range,
												customer,
												'_ajax_nonce': '<?php echo esc_attr( wp_create_nonce( 'wpsc_get_recent_activities' ) ); ?>'
											}
										},
										'columns': [
											{ data: 'log' },
										],
										'bDestroy': true,
										'searching': false,
										'ordering': false,
										'bLengthChange': false,
										pageLength: 20,
										columnDefs: [ 
											{ targets: '_all', className: 'dt-left' },
										],
										language: supportcandy.translations.datatables
									});
								}
								jQuery(document).ready(function() {
									
									wpsc_get_activity_logs();

									jQuery('#wpsc-ra-date-picker').flatpickr({
										mode: "range",
										maxDate: "today",
										dateFormat: "Y-m-d",
									})

									jQuery('select#wpsc-customer').selectWoo({
										ajax: {
											url: supportcandy.ajax_url,
											dataType: 'json',
											delay: 250,
											data: function (params) {
												return {
													q: params.term, // search term
													action: 'wpsc_ra_agents_autocomplete',
													_ajax_nonce: '<?php echo esc_attr( wp_create_nonce( 'wpsc_ra_agents_autocomplete' ) ); ?>'
												};
											},
											processResults: function (data, params) {
												var terms = [];
												if ( data ) {
													jQuery.each( data, function( id, customer ) {
														terms.push({ 
															id: customer.id, 
															text: customer.text,
															name: customer.name
														});
													});
												}
												return {
													results: terms
												};
											},
											cache: true
										},
										escapeMarkup: function (markup) { return markup; }, // let our custom formatter work
										minimumInputLength: 1,
										placeholder:'<?php esc_attr_e( 'Select customers or agents', 'supportcandy' ); ?>'
									});
								});
							</script>
						</div>
					</form>
				</div>
			</div>
			<?php
		}

		/**
		 * Get all recent activities
		 *
		 * @return void
		 */
		public static function get_recent_activities() {

			if ( check_ajax_referer( 'wpsc_get_recent_activities', '_ajax_nonce', false ) != 1 ) {
				wp_send_json_error( 'Unauthorized request!', 401 );
			}

			if ( ! WPSC_Functions::is_site_admin() ) {
				wp_send_json_error( 'Unauthorized request!', 401 );
			}

			$search     = isset( $_POST['search'] ) && isset( $_POST['search']['value'] ) ? sanitize_text_field( wp_unslash( $_POST['search']['value'] ) ) : '';
			$draw       = isset( $_POST['draw'] ) ? intval( $_POST['draw'] ) : 1;
			$start      = isset( $_POST['start'] ) ? intval( $_POST['start'] ) : 1;
			$rowperpage = isset( $_POST['length'] ) ? intval( $_POST['length'] ) : 20;
			$page_no    = ( $start / $rowperpage ) + 1;

			$date_range = isset( $_POST['date_range'] ) ? sanitize_text_field( wp_unslash( $_POST['date_range'] ) ) : array();
			$date_range = ! empty( $date_range ) ? explode( 'to', $date_range ) : array();

			$customer_id = isset( $_POST['customer'] ) && intval( $_POST['customer'] ) ? intval( $_POST['customer'] ) : 'all';

			$now = new DateTime();
			$data = array();
			$log_str = '';
			$logs = self::get_activity_logs( $rowperpage, $page_no, $customer_id, $date_range );

			foreach ( $logs['results'] as $log ) {
				$log_str = '';
				$time_ago = WPSC_Functions::date_interval_highest_unit_ago( $log->date_created->diff( $now ) );
				if ( $log->type == 'report' ) {
					$log_str = '<span class="wpsc-ra-log-desc">' . $log->customer->name . ' created a ticket <a href="' . admin_url( 'admin.php?page=wpsc-tickets&section=ticket-list&id=' . esc_attr( $log->ticket->id ) ) . '">#' . $log->ticket->id . ' ' . esc_attr( $log->ticket->subject ) . '</a></span>
								<span class="wpsc-ra-log-time">' . $time_ago . '</span>';
				} elseif ( $log->type == 'reply' ) {
					$log_str = '<span class="wpsc-ra-log-desc">' . $log->customer->name . ' replied to ticket <a href="' . admin_url( 'admin.php?page=wpsc-tickets&section=ticket-list&id=' . esc_attr( $log->ticket->id ) ) . '">#' . $log->ticket->id . ' ' . esc_attr( $log->ticket->subject ) . '</a></span>
								<span class="wpsc-ra-log-time">' . $time_ago . '</span>';
				} elseif ( $log->type == 'note' ) {
					$log_str = '<span class="wpsc-ra-log-desc">' . $log->customer->name . ' added a note to ticket <a href="' . admin_url( 'admin.php?page=wpsc-tickets&section=ticket-list&id=' . esc_attr( $log->ticket->id ) ) . '">#' . $log->ticket->id . ' ' . esc_attr( $log->ticket->subject ) . '</a></span>
								<span class="wpsc-ra-log-time">' . $time_ago . '</span>';
				} elseif ( $log->type == 'log' ) {
					if ( ! $log->customer->id ) {
						continue;
					}
					$body = json_decode( $log->body );
					$is_json = ( json_last_error() == JSON_ERROR_NONE ) ? true : false;
					if ( $is_json ) {
						$cf = WPSC_Custom_Field::get_cf_by_slug( $body->slug );
						if ( ! $cf ) {
							continue;
						}
						$log_str = '<span class="wpsc-ra-log-desc">' . $cf->type::print_activity( $cf, $log, $body, '0' ) . '</span>
								<span class="wpsc-ra-log-time">' . $time_ago . '</span>';
					}
				}
				$data[] = array(
					'log' => '<div class="wpsc-ra-user-details">
								<div class="wpsc-ra-avatar">' . get_avatar( $log->customer->email, 35 ) . '</div>
								<div class="wpsc-ra-log-details">' . $log_str . '</div>
							</div>',
				);
			}

			$response = array(
				'draw'                 => intval( $draw ),
				'iTotalRecords'        => $logs['total_items'],
				'iTotalDisplayRecords' => $logs['total_items'],
				'data'                 => $data,
			);

			wp_send_json( $response );
		}

		/**
		 * Get activity logs
		 *
		 * @param int    $rowperpage - items per page count.
		 * @param int    $page_no - page number.
		 * @param string $customer_id - customer id.
		 * @param array  $date_range - date range.
		 * @return array
		 */
		public static function get_activity_logs( $rowperpage, $page_no, $customer_id = 'all', $date_range = array() ) {

			$gs = get_option( 'wpsc-db-gs-settings' );
			$current_user = WPSC_Current_User::$current_user;

			$type = array();
			if ( in_array( 'report', $gs['allowed-recent-activity-logs'] ) ) {
				$type[] = 'report';
			}
			if ( in_array( 'reply', $gs['allowed-recent-activity-logs'] ) ) {
				$type[] = 'reply';
			}
			if ( in_array( 'note', $gs['allowed-recent-activity-logs'] ) ) {
				$type[] = 'note';
			}

			$meta_query = array(
				'relation' => 'OR',
				array(
					'relation' => 'AND',
					array(
						'slug'    => 'is_active',
						'compare' => '=',
						'val'     => '1',
					),
					array(
						'slug'    => 'type',
						'compare' => 'IN',
						'val'     => $type,
					),
				),
			);
			if ( $customer_id === 'all' ) {
				$meta_query[0][] = array(
					'slug'    => 'customer',
					'compare' => 'NOT IN',
					'val'     => array( '0' ),
				);
			} else {

				$meta_query[0][] = array(
					'slug'    => 'customer',
					'compare' => 'IN',
					'val'     => array( $customer_id ),
				);
			}

			if ( $date_range ) {
				$from_date = trim( $date_range[0] );
				$to_date = isset( $date_range[1] ) ? trim( $date_range[1] ) : $from_date;
				$meta_query[0][] = array(
					'slug'    => 'date_created',
					'compare' => 'BETWEEN',
					'val'     => array(
						$from_date . ' 00:00:00',
						$to_date . ' 23:59:59',
					),
				);
			}

			$log_meta = array();
			$cust_fields = array_diff( $gs['allowed-recent-activity-logs'], array( 'report', 'reply', 'note' ) );
			if ( $cust_fields ) {
				$cust_fields = "'" . implode( "','", $cust_fields ) . "'";
				$log_meta = array(
					array(
						'relation' => 'AND',
						array(
							'slug'    => 'type',
							'compare' => '=',
							'val'     => 'log',
						),
						array(
							'slug'    => 'custom_query',
							'compare' => '=',
							'val'     => 'JSON_VALID(body)',
						),
						array(
							'slug'    => 'custom_query',
							'compare' => '=',
							'val'     => "JSON_EXTRACT(body, '$.slug') IN (" . $cust_fields . ')',
						),
					),
				);
				if ( $customer_id === 'all' ) {
					$log_meta[0][] = array(
						'slug'    => 'customer',
						'compare' => 'NOT IN',
						'val'     => array( '0' ),
					);
				} else {

					$log_meta[0][] = array(
						'slug'    => 'customer',
						'compare' => 'IN',
						'val'     => array( $customer_id ),
					);
				}

				if ( $date_range ) {
					$from_date = trim( $date_range[0] );
					$to_date = isset( $date_range[1] ) ? trim( $date_range[1] ) : $from_date;
					$log_meta[0][] = array(
						'slug'    => 'date_created',
						'compare' => 'BETWEEN',
						'val'     => array(
							$from_date . ' 00:00:00',
							$to_date . ' 23:59:59',
						),
					);
				}
			}
			$meta_query = array_merge( $meta_query, $log_meta );

			$logs = WPSC_Thread::find(
				array(
					'items_per_page' => $rowperpage,
					'page_no'        => $page_no,
					'order'          => 'DESC',
					'order_by'       => 'date_created',
					'meta_query'     => $meta_query,
				)
			);

			return $logs;
		}

		/**
		 * Create as auto-complete
		 *
		 * @return void
		 */
		public static function ra_agents_autocomplete() {

			if ( check_ajax_referer( 'wpsc_ra_agents_autocomplete', '_ajax_nonce', false ) != 1 ) {
				wp_send_json_error( 'Unauthorised request!', 401 );
			}

			$current_user = WPSC_Current_User::$current_user;

			if ( ! $current_user->is_agent ) {
				wp_send_json_error( new WP_Error( '001', 'Unauthorized access!' ), 401 );
			}

			$term = isset( $_GET['q'] ) ? sanitize_text_field( wp_unslash( $_GET['q'] ) ) : '';
			if ( ! $term ) {
				wp_send_json_error( new WP_Error( '002', 'Search term should have at least one character!' ), 400 );
			}

			wp_send_json(
				array_map(
					fn( $customer ) => array(
						'id'   => $customer->id,
						'text' => sprintf(
							/* translators: %1$s: Name */
							esc_attr__( '%1$s', 'supportcandy' ), //phpcs:ignore
							$customer->name,
						),
						'name' => $customer->name,
					),
					WPSC_Customer::customer_search( $term )
				)
			);
		}
	}
endif;
WPSC_RA_Logs::init();


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