Current path: home/webdevt/www/wdp/wp-content/plugins/supportcandy/includes/admin/tickets/widgets/
?? Go up: /home/webdevt/www/wdp/wp-content/plugins/supportcandy/includes/admin/tickets
<?php
if ( ! defined( 'ABSPATH' ) ) {
exit; // Exit if accessed directly!
}
if ( ! class_exists( 'WPSC_ITW_Change_Status' ) ) :
final class WPSC_ITW_Change_Status {
/**
* Initialize this class
*
* @return void
*/
public static function init() {
// get edit ticket status.
add_action( 'wp_ajax_wpsc_it_get_edit_ticket_status', array( __CLASS__, 'it_get_edit_ticket_status' ) );
add_action( 'wp_ajax_nopriv_wpsc_it_get_edit_ticket_status', array( __CLASS__, 'it_get_edit_ticket_status' ) );
add_action( 'wp_ajax_wpsc_it_set_edit_ticket_status', array( __CLASS__, 'it_set_edit_ticket_status' ) );
add_action( 'wp_ajax_nopriv_wpsc_it_set_edit_ticket_status', array( __CLASS__, 'it_set_edit_ticket_status' ) );
// ticket status widget.
add_action( 'wp_ajax_wpsc_get_tw_ticket_status', array( __CLASS__, 'get_tw_ticket_status' ) );
add_action( 'wp_ajax_wpsc_set_tw_ticket_status', array( __CLASS__, 'set_tw_ticket_status' ) );
}
/**
* Prints body of current widget
*
* @param WPSC_Ticket $ticket - ticket object.
* @param array $settings - widget settings.
* @return void
*/
public static function print_widget( $ticket, $settings ) {
$current_user = WPSC_Current_User::$current_user;
if ( ! (
(
(
WPSC_Individual_Ticket::$view_profile == 'customer' ||
$ticket->customer->id == $current_user->customer->id
) &&
$settings['allow-customer']
) ||
( WPSC_Individual_Ticket::$view_profile == 'agent' && in_array( $current_user->agent->role, $settings['allowed-agent-roles'] ) )
) ) {
return;
}
$status = WPSC_Custom_Field::get_cf_by_slug( 'status' );
$category = WPSC_Custom_Field::get_cf_by_slug( 'category' );
$priority = WPSC_Custom_Field::get_cf_by_slug( 'priority' );?>
<div class="wpsc-it-widget wpsc-itw-ticket-status">
<div class="wpsc-widget-header">
<h2>
<?php
$settings_title = $settings['title'] ? WPSC_Translations::get( 'wpsc-twt-change-status', stripslashes( $settings['title'] ) ) : stripslashes( $settings['title'] );
echo esc_attr( $settings_title )
?>
</h2>
<?php
if ( $ticket->is_active && WPSC_Individual_Ticket::$view_profile == 'agent' && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) :
?>
<span onclick="wpsc_it_get_edit_ticket_status(<?php echo esc_attr( $ticket->id ); ?>, '<?php echo esc_attr( wp_create_nonce( 'wpsc_it_get_edit_ticket_status' ) ); ?>' )"><?php WPSC_Icons::get( 'edit' ); ?></span>
<?php
endif
?>
<span class="wpsc-itw-toggle" data-widget="wpsc-itw-ticket-status"><?php WPSC_Icons::get( 'chevron-up' ); ?></span>
</div>
<div class="wpsc-widget-body">
<div class="info-list-item">
<div class="info-label"><?php echo esc_attr( $status->name ); ?>:</div>
<div class="info-val"><?php $status->type::print_widget_ticket_field_val( $category, $ticket ); ?></div>
</div>
<div class="info-list-item">
<div class="info-label"><?php echo esc_attr( $category->name ); ?>:</div>
<div class="info-val"><?php $category->type::print_widget_ticket_field_val( $category, $ticket ); ?></div>
</div>
<?php
if (
WPSC_Individual_Ticket::$view_profile == 'agent' ||
( WPSC_Individual_Ticket::$view_profile == 'customer' && $settings['show-priority-to-customer'] )
) :
?>
<div class="info-list-item">
<div class="info-label"><?php echo esc_attr( $priority->name ); ?>:</div>
<div class="info-val"><?php $priority->type::print_widget_ticket_field_val( $priority, $ticket ); ?></div>
</div>
<?php
endif;
do_action( 'wpsc_itw_change_status', $ticket )
?>
</div>
</div>
<?php
}
/**
* Get edit ticket status,category and priority
*
* @return void
*/
public static function it_get_edit_ticket_status() {
WPSC_Individual_Ticket::load_current_ticket();
$current_user = WPSC_Current_User::$current_user;
if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) ) {
wp_send_json_error( 'Something went wrong!', 400 );
}
$ticket = WPSC_Individual_Ticket::$ticket;
$widgets = get_option( 'wpsc-ticket-widget' );
$gs = get_option( 'wpsc-gs-general' );
$tl_advanced = get_option( 'wpsc-tl-ms-advanced' );
$title = $widgets['change-status']['title'];
$statuses = WPSC_Status::find( array( 'items_per_page' => 0 ) )['results'];
$categories = WPSC_Category::find( array( 'items_per_page' => 0 ) )['results'];
$priorities = WPSC_Priority::find( array( 'items_per_page' => 0 ) )['results'];
$close_flag = in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ? true : false;
$allow_status = true;
if (
( $ticket->status->id == $gs['close-ticket-status'] || in_array( $ticket->status->id, $tl_advanced['closed-ticket-statuses'] ) ) &&
! $close_flag
) {
$allow_status = false;
}
ob_start();
?>
<form action="#" onsubmit="return false;" class="frm-edit-ticket-status">
<?php
if ( $allow_status ) {
?>
<div class="wpsc-input-group">
<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'status' ); ?>
<div class="label-container">
<label for=""><?php echo esc_attr( $cf->name ); ?></label>
</div>
<select id="wpsc-select-it-ticket-status" name="status_id">
<option value=""></option>
<?php
foreach ( $statuses as $status ) :
if (
( $status->id == $gs['close-ticket-status'] || in_array( $status->id, $tl_advanced['closed-ticket-statuses'] ) ) &&
! $close_flag
) {
continue;
}
?>
<option value="<?php echo esc_attr( $status->id ); ?>" <?php selected( $ticket->status->id, $status->id ); ?>><?php echo esc_attr( $status->name ); ?></option>
<?php
endforeach;
?>
</select>
<script>
jQuery('#wpsc-select-it-ticket-status').selectWoo({
allowClear: true,
placeholder: ""
});
</script>
</div>
<?php
}
?>
<div class="wpsc-input-group">
<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'category' ); ?>
<div class="label-container">
<label for=""><?php echo esc_attr( $cf->name ); ?></label>
</div>
<select id="wpsc-select-it-ticket-category" name="cat_id">
<?php
foreach ( $categories as $category ) :
?>
<option value="<?php echo esc_attr( $category->id ); ?>" <?php selected( $ticket->category->id, $category->id ); ?>><?php echo esc_attr( $category->name ); ?></option>
<?php
endforeach;
?>
</select>
<script>
jQuery('#wpsc-select-it-ticket-category').selectWoo({
allowClear: true,
placeholder: ""
});
</script>
</div>
<div class="wpsc-input-group">
<?php $cf = WPSC_Custom_Field::get_cf_by_slug( 'priority' ); ?>
<div class="label-container">
<label for=""><?php echo esc_attr( $cf->name ); ?></label>
</div>
<select id="wpsc-select-it-ticket-priority" name="priority_id">
<?php
foreach ( $priorities as $priority ) :
?>
<option value="<?php echo esc_attr( $priority->id ); ?>" <?php selected( $ticket->priority->id, $priority->id ); ?>><?php echo esc_attr( $priority->name ); ?></option>
<?php
endforeach;
?>
</select>
<script>
jQuery('#wpsc-select-it-ticket-priority').selectWoo({
allowClear: true,
placeholder: ""
});
</script>
</div>
<?php do_action( 'wpsc_get_tw_ticket_status_body', $ticket ); ?>
<input type="hidden" name="action" value="wpsc_it_set_edit_ticket_status">
<input type="hidden" name="ticket_id" value="<?php echo esc_attr( $ticket->id ); ?>">
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_it_set_edit_ticket_status' ) ); ?>">
</form>
<?php
do_action( 'wpsc_get_edit_status_footer', $ticket );
$body = ob_get_clean();
ob_start();
?>
<button class="wpsc-button small primary" onclick="wpsc_it_set_edit_ticket_status(this, <?php echo esc_attr( $ticket->id ); ?>);">
<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
</button>
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
</button>
<?php
$footer = ob_get_clean();
$response = array(
'title' => $title,
'body' => $body,
'footer' => $footer,
);
wp_send_json( $response );
}
/**
* Set change status/category/priorities
*
* @return void
*/
public static function it_set_edit_ticket_status() {
if ( check_ajax_referer( 'wpsc_it_set_edit_ticket_status', '_ajax_nonce', false ) != 1 ) {
wp_send_json_error( 'Unauthorised request!', 401 );
}
WPSC_Individual_Ticket::load_current_ticket();
$current_user = WPSC_Current_User::$current_user;
if ( ! ( $current_user->is_agent && WPSC_Individual_Ticket::has_ticket_cap( 'cs' ) ) ) {
wp_send_json_error( 'Something went wrong!', 400 );
}
$ticket = WPSC_Individual_Ticket::$ticket;
if ( ! $ticket->is_active ) {
wp_send_json_error( 'Something went wrong!', 400 );
}
$status_id = isset( $_POST['status_id'] ) && intval( $_POST['status_id'] ) ? intval( $_POST['status_id'] ) : $ticket->status->id;
$cat_id = isset( $_POST['cat_id'] ) && intval( $_POST['cat_id'] ) ? intval( $_POST['cat_id'] ) : $ticket->category->id;
$priority_id = isset( $_POST['priority_id'] ) && intval( $_POST['priority_id'] ) ? intval( $_POST['priority_id'] ) : $ticket->priority->id;
$gs = get_option( 'wpsc-gs-general' );
$tl_advanced = get_option( 'wpsc-tl-ms-advanced' );
$close_flag = in_array( $current_user->agent->role, $gs['allow-close-ticket'] ) ? true : false;
// Check status.
if (
$ticket->status->id != $status_id ||
(
( $status_id == $gs['close-ticket-status'] || in_array( $status_id, $tl_advanced['closed-ticket-statuses'] ) ) &&
$close_flag && $ticket->status->id != $status_id
)
) {
WPSC_Individual_Ticket::change_status( $ticket->status->id, $status_id, $current_user->customer->id );
}
// Check category.
if ( $ticket->category->id != $cat_id ) {
WPSC_Individual_Ticket::change_category( $ticket->category->id, $cat_id, $current_user->customer->id );
}
// Check priority.
if ( $ticket->priority->id != $priority_id ) {
WPSC_Individual_Ticket::change_priority( $ticket->priority->id, $priority_id, $current_user->customer->id );
}
do_action( 'wpsc_change_status', WPSC_Individual_Ticket::$ticket );
wp_die();
}
/**
* Get Ticket Status
*/
public static function get_tw_ticket_status() {
if ( ! WPSC_Functions::is_site_admin() ) {
wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
}
$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
$change_status = $ticket_widgets['change-status'];
$title = $change_status['title'];
$roles = get_option( 'wpsc-agent-roles', array() );
ob_start();
?>
<form action="#" onsubmit="return false;" class="wpsc-frm-edit-ticket-status">
<div class="wpsc-input-group">
<div class="label-container">
<label for=""><?php esc_attr_e( 'Title', 'supportcandy' ); ?></label>
</div>
<input name="label" type="text" value="<?php echo esc_attr( $change_status['title'] ); ?>" autocomplete="off">
</div>
<div class="wpsc-input-group">
<div class="label-container">
<label for=""><?php esc_attr_e( 'Enable', 'supportcandy' ); ?></label>
</div>
<select name="is_enable">
<option <?php selected( $change_status['is_enable'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
<option <?php selected( $change_status['is_enable'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
</select>
</div>
<div class="wpsc-input-group">
<div class="label-container">
<label for=""><?php esc_attr_e( 'Allowed for customer', 'supportcandy' ); ?></label>
</div>
<select id="allow-customer" name="allow-customer">
<option <?php selected( $change_status['allow-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
<option <?php selected( $change_status['allow-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
</select>
</div>
<div class="wpsc-input-group">
<div class="label-container">
<label for=""><?php esc_attr_e( 'Allowed agent roles', 'supportcandy' ); ?></label>
</div>
<select multiple id="wpsc-select-agents" name="agents[]" placeholder="search agent...">
<?php
foreach ( $roles as $key => $role ) :
$selected = in_array( $key, $change_status['allowed-agent-roles'] ) ? 'selected="selected"' : ''
?>
<option <?php echo esc_attr( $selected ); ?> value="<?php echo esc_attr( $key ); ?>"><?php echo esc_attr( $role['label'] ); ?></option>
<?php
endforeach;
?>
</select>
</div>
<script>
jQuery('#wpsc-select-agents').selectWoo({
allowClear: false,
placeholder: ""
});
</script>
<div class="wpsc-input-group">
<div class="label-container">
<label for=""><?php esc_attr_e( 'Show priority to customer', 'supportcandy' ); ?></label>
</div>
<select id="show-priority-to-customer" name="show-priority-to-customer">
<option <?php selected( $change_status['show-priority-to-customer'], '1' ); ?> value="1"><?php esc_attr_e( 'Yes', 'supportcandy' ); ?></option>
<option <?php selected( $change_status['show-priority-to-customer'], '0' ); ?> value="0"><?php esc_attr_e( 'No', 'supportcandy' ); ?></option>
</select>
</div>
<?php do_action( 'wpsc_get_ticket_status_body' ); ?>
<input type="hidden" name="action" value="wpsc_set_tw_ticket_status">
<input type="hidden" name="_ajax_nonce" value="<?php echo esc_attr( wp_create_nonce( 'wpsc_set_tw_ticket_status' ) ); ?>">
</form>
<?php
$body = ob_get_clean();
ob_start();
?>
<button class="wpsc-button small primary" onclick="wpsc_set_tw_ticket_status(this);">
<?php esc_attr_e( 'Submit', 'supportcandy' ); ?>
</button>
<button class="wpsc-button small secondary" onclick="wpsc_close_modal();">
<?php esc_attr_e( 'Cancel', 'supportcandy' ); ?>
</button>
<?php
do_action( 'wpsc_get_tw_ticket_status_widget_footer' );
$footer = ob_get_clean();
$response = array(
'title' => $title,
'body' => $body,
'footer' => $footer,
);
wp_send_json( $response );
}
/**
* Set Ticket Status Widget
*/
public static function set_tw_ticket_status() {
if ( check_ajax_referer( 'wpsc_set_tw_ticket_status', '_ajax_nonce', false ) != 1 ) {
wp_send_json_error( 'Unauthorised request!', 401 );
}
if ( ! WPSC_Functions::is_site_admin() ) {
wp_send_json_error( __( 'Unauthorized access!', 'supportcandy' ), 401 );
}
$label = isset( $_POST['label'] ) ? sanitize_text_field( wp_unslash( $_POST['label'] ) ) : '';
if ( ! $label ) {
wp_send_json_error( __( 'Bad request!', 'supportcandy' ), 400 );
}
$is_enable = isset( $_POST['is_enable'] ) ? intval( $_POST['is_enable'] ) : 0;
$allow_for_customer = isset( $_POST['allow-customer'] ) ? intval( $_POST['allow-customer'] ) : 0;
$agents = isset( $_POST['agents'] ) ? array_filter( array_map( 'intval', $_POST['agents'] ) ) : array();
$show_priority_to_customer = isset( $_POST['show-priority-to-customer'] ) ? intval( $_POST['show-priority-to-customer'] ) : 0;
$ticket_widgets = get_option( 'wpsc-ticket-widget', array() );
$ticket_widgets['change-status']['title'] = $label;
$ticket_widgets['change-status']['is_enable'] = $is_enable;
$ticket_widgets['change-status']['allow-customer'] = $allow_for_customer;
$ticket_widgets['change-status']['allowed-agent-roles'] = $agents;
$ticket_widgets['change-status']['show-priority-to-customer'] = $show_priority_to_customer;
update_option( 'wpsc-ticket-widget', $ticket_widgets );
// remove string translations.
WPSC_Translations::remove( 'wpsc-twt-change-status' );
WPSC_Translations::add( 'wpsc-twt-change-status', stripslashes( $label ) );
wp_die();
}
}
endif;
WPSC_ITW_Change_Status::init();