Current path: home/webdevt/www/wdp/wp-content/plugins/supportcandy/includes/admin/tickets/
?? Go up: /home/webdevt/www/wdp/wp-content/plugins/supportcandy/includes/admin
<?php
if ( ! defined( 'ABSPATH' ) ) {
exit; // Exit if accessed directly!
}
if ( ! class_exists( 'WPSC_Tickets' ) ) :
final class WPSC_Tickets {
/**
* Set if current screen is tickets page
*
* @var boolean
*/
public static $is_current_page;
/**
* Sections for this view
*
* @var [type]
*/
private static $sections = array();
/**
* Current section to load
*
* @var [type]
*/
public static $current_section;
/**
* Initialize this class
*/
public static function init() {
// Load sections for this screen.
add_action( 'admin_init', array( __CLASS__, 'load_sections' ) );
// Add current section to admin localization data.
add_filter( 'wpsc_admin_localizations', array( __CLASS__, 'localizations' ) );
// Humbargar modal.
add_action( 'admin_footer', array( __CLASS__, 'humbargar_menu' ) );
// JS dynamic fucntions.
add_action( 'wpsc_js_ready', array( __CLASS__, 'register_js_ready_function' ) );
add_action( 'wpsc_js_after_ticket_reply', array( __CLASS__, 'js_after_ticket_reply' ) );
add_action( 'wpsc_js_after_close_ticket', array( __CLASS__, 'js_after_close_ticket' ) );
// agent dashboard.
add_action( 'wp_ajax_wpsc_get_agent_dashboard', array( __CLASS__, 'get_agent_dashboard' ) );
}
/**
* Load section (nav elements) for this screen
*
* @return void
*/
public static function load_sections() {
self::$is_current_page = isset( $_REQUEST['page'] ) && $_REQUEST['page'] === 'wpsc-tickets' ? true : false; // phpcs:ignore
$current_user = WPSC_Current_User::$current_user;
if ( ! ( $current_user->is_agent && self::$is_current_page ) ) {
return;
}
// get default tab.
$tab = $current_user->agent->get_default_tab();
$gs = get_option( 'wpsc-gs-general' );
$ms = get_option( 'wpsc-ms-advanced-settings' );
// allow create ticket.
$allow_create_ticket = in_array( $current_user->agent->role, $gs['allow-create-ticket'] ) ? true : false;
$sections = array();
// Supportcandy dashboard.
if ( $current_user->is_agent && $current_user->agent->has_cap( 'dash-access' ) ) {
$sections['dashboard'] = array(
'slug' => 'dashboard',
'icon' => 'dashboard',
'label' => esc_attr__( 'Dashboard', 'supportcandy' ),
'callback' => 'wpsc_get_agent_dashboard',
);
}
// ticket list.
$sections['ticket-list'] = array(
'slug' => 'ticket_list',
'icon' => 'list-alt',
'label' => esc_attr__( 'Ticket List', 'supportcandy' ),
'callback' => 'wpsc_get_ticket_list',
);
// new ticket.
if ( $allow_create_ticket ) {
$sections['new-ticket'] = array(
'slug' => 'new_ticket',
'icon' => 'plus-square',
'label' => esc_attr__( 'New Ticket', 'supportcandy' ),
'callback' => 'wpsc_get_ticket_form',
);
}
// my profile.
if ( $ms['allow-my-profile'] ) {
$sections['my-profile'] = array(
'slug' => 'my_profile',
'icon' => 'id-card',
'label' => esc_attr__( 'My Profile', 'supportcandy' ),
'callback' => 'wpsc_get_user_profile',
);
}
// agent profile.
if ( $current_user->is_agent && $ms['allow-agent-profile'] ) {
$sections['agent-profile'] = array(
'slug' => 'agent_profile',
'icon' => 'headset',
'label' => esc_attr__( 'Agent Profile', 'supportcandy' ),
'callback' => 'wpsc_get_agent_profile',
);
}
self::$sections = apply_filters( 'wpsc_tickets_page_sections', $sections );
self::$current_section = isset( $_REQUEST['section'] ) ? sanitize_text_field( $_REQUEST['section'] ) : $tab; // phpcs:ignore
}
/**
* Add localizations to local JS
*
* @param array $localizations - localization list.
* @return array
*/
public static function localizations( $localizations ) {
if ( ! self::$is_current_page ) {
return $localizations;
}
// Humbargar Titles.
$localizations['humbargar_titles'] = self::get_humbargar_titles();
// Current section.
$localizations['current_section'] = self::$current_section;
// Current ticket id.
if ( self::$current_section === 'ticket-list' && isset( $_REQUEST['id'] ) ) { // phpcs:ignore
$localizations['current_ticket_id'] = intval( $_REQUEST['id'] ); // phpcs:ignore
}
return $localizations;
}
/**
* UI foundation for this screen
*
* @return void
*/
public static function layout() {
?>
<div class="wrap">
<hr class="wp-header-end">
<div id="wpsc-container" style="display:none;">
<div class="wpsc-shortcode-container">
<div class="wpsc-header wpsc-hidden-xs">
<?php
foreach ( self::$sections as $key => $section ) :
$active = self::$current_section === $key ? 'active' : '';
?>
<div class="wpsc-menu-list wpsc-tickets-nav <?php echo esc_attr( $key ) . ' ' . esc_attr( $active ); ?>" onclick="<?php echo esc_attr( $section['callback'] ) . '();'; ?>">
<?php WPSC_Icons::get( $section['icon'] ); ?>
<label><?php echo esc_attr( $section['label'] ); ?></label>
</div>
<?php
endforeach;
?>
<div class="wpsc-menu-list wpsc-tickets-nav log-out" onclick="wpsc_user_logout(this, '<?php echo esc_attr( wp_create_nonce( 'wpsc_user_logout' ) ); ?>');">
<?php WPSC_Icons::get( 'log-out' ); ?>
<label><?php echo esc_attr__( 'Logout', 'supportcandy' ); ?></label>
</div>
</div>
<div class="wpsc-header wpsc-visible-xs">
<div class="wpsc-humbargar-title">
<?php WPSC_Icons::get( self::$sections[ self::$current_section ]['icon'] ); ?>
<label><?php echo esc_attr( self::$sections[ self::$current_section ]['label'] ); ?></label>
</div>
<div class="wpsc-humbargar" onclick="wpsc_toggle_humbargar();">
<?php WPSC_Icons::get( 'bars' ); ?>
</div>
</div>
<div class="wpsc-body"></div>
<?php
self::load_html_snippets();
?>
</div>
</div>
</div>
<?php
}
/**
* Print humbargar menu in footer
*
* @return void
*/
public static function humbargar_menu() {
if ( ! self::$is_current_page ) {
return;
}
?>
<div class="wpsc-humbargar-overlay" onclick="wpsc_toggle_humbargar();" style="display:none"></div>
<div class="wpsc-humbargar-menu" style="display:none">
<div class="box-inner">
<div class="wpsc-humbargar-close" onclick="wpsc_toggle_humbargar();">
<?php WPSC_Icons::get( 'times' ); ?>
</div>
<?php
foreach ( self::$sections as $key => $section ) :
$active = self::$current_section === $key ? 'active' : '';
?>
<div
class="wpsc-humbargar-menu-item <?php echo esc_attr( $key ) . ' ' . esc_attr( $active ); ?>"
onclick="<?php echo esc_attr( $section['callback'] ) . '(true);'; ?>">
<?php WPSC_Icons::get( $section['icon'] ); ?>
<label><?php echo esc_attr( $section['label'] ); ?></label>
</div>
<?php endforeach; ?>
<div class="wpsc-humbargar-menu-item log-out" onclick="wpsc_user_logout(this, '<?php echo esc_attr( wp_create_nonce( 'wpsc_user_logout' ) ); ?>');">
<?php WPSC_Icons::get( 'log-out' ); ?>
<label><?php echo esc_attr__( 'Logout', 'supportcandy' ); ?></label>
</div>
</div>
</div>
<?php
}
/**
* Humbargar mobile titles to be used in localizations
*
* @return array
*/
private static function get_humbargar_titles() {
$titles = array();
foreach ( self::$sections as $section ) {
ob_start();
WPSC_Icons::get( $section['icon'] );
echo '<label>' . esc_attr( $section['label'] ) . '</label>';
$titles[ $section['slug'] ] = ob_get_clean();
}
return $titles;
}
/**
* Register JS functions to call on document ready
*
* @return void
*/
public static function register_js_ready_function() {
if ( ! self::$is_current_page ) {
return;
}
echo esc_attr( self::$sections[ self::$current_section ]['callback'] ) . '();' . PHP_EOL;
}
/**
* After ticket reply
*
* @return void
*/
public static function js_after_ticket_reply() {
if ( ! self::$is_current_page ) {
return;
}
$current_user = WPSC_Current_User::$current_user;
$agent_settings = get_option( 'wpsc-tl-ms-agent-view' );
$call_to_function = $agent_settings['ticket-reply-redirect'] == 'ticket-list' ? 'wpsc_get_ticket_list();' : 'wpsc_get_individual_ticket(ticket_id)';
echo esc_attr( $call_to_function ) . PHP_EOL;
}
/**
* JS after close ticket
*
* @return void
*/
public static function js_after_close_ticket() {
if ( ! self::$is_current_page ) {
return;
}
echo 'wpsc_get_ticket_list();' . PHP_EOL;
}
/**
* Load HTML snippets that can be used by js to load dynamically
*
* @return void
*/
public static function load_html_snippets() {
?>
<div class="wpsc-page-snippets" style="display: none;">
<div class="wpsc-editor-attachment upload-waiting">
<div class="attachment-label"></div>
<div class="attachment-remove" onclick="wpsc_remove_attachment(this)">
<?php WPSC_Icons::get( 'times' ); ?>
</div>
<div class="attachment-waiting"></div>
</div>
</div>
<?php
}
/**
* Get current agent dashboard layout
*
* @return void
*/
public static function get_agent_dashboard() {
$settings = get_option( 'wpsc-ap-dashboard' );
$db_gs = get_option( 'wpsc-db-gs-settings', array() );
?>
<div class="wpsc-dashboard-view">
<div class="wpsc-dash-widgets-row">
<?php
$cards = get_option( 'wpsc-dashboard-cards', array() );
foreach ( $cards as $slug => $card ) {
if ( ! $card['is_enable'] ) {
continue;
}
if ( ! class_exists( $card['class'] ) ) {
continue;
}
$card['class']::print_dashboard_card( $slug, $card );
}
?>
</div>
<div class="wpsc-dash-widgets-row wpsc-dashboard-widget-view">
<?php
$widgets = get_option( 'wpsc-dashboard-widgets', array() );
foreach ( $widgets as $slug => $widget ) {
if ( ! $widget['is_enable'] ) {
continue;
}
if ( ! class_exists( $widget['class'] ) ) {
continue;
}
$widget['class']::print_dashboard_widget( $slug, $widget );
}
?>
</div>
</div>
<?php
if ( $db_gs['dash-auto-refresh'] ) {
?>
<script>
jQuery(document).ready(function() {
refresh_dashboard();
});
var wpsc_db_refresh_timeout;
function refresh_dashboard() {
if( supportcandy.current_section !== "dashboard" ) {
supportcandy.db_auto_refresh_schedule = false;
return;
}
// Clear the previous timeout, if any.
clearTimeout( wpsc_db_refresh_timeout );
wpsc_db_refresh_timeout = setTimeout(function () {
supportcandy.db_auto_refresh_schedule = true;
refresh_dashboard();
}, 300000);
if (
typeof supportcandy.db_auto_refresh_schedule === "undefined" ||
supportcandy.db_auto_refresh_schedule === false
) {
return;
}
supportcandy.db_auto_refresh_schedule = false;
wpsc_get_agent_dashboard();
}
</script>
<?php
}
?>
<style>
.wpsc-dash-widget-small svg{
color: <?php echo esc_attr( $settings['card-body-svg-color'] ); ?>;
}
.wpsc-dash-widget-small{
background-color:<?php echo esc_attr( $settings['card-body-bg-color'] ); ?> !important;
}
.wpsc-dash-widget-small, .wpsc-dash-widget-small h2{
color:<?php echo esc_attr( $settings['card-body-text-color'] ); ?> !important;
}
.wpsc-dash-widget-mid, .wpsc-dash-widget-large{
background-color:<?php echo esc_attr( $settings['widget-body-bg-color'] ); ?> !important;
color:<?php echo esc_attr( $settings['widget-body-text-color'] ); ?> !important;
}
.wpsc-dash-widget-header svg {
color:<?php echo esc_attr( $settings['widget-body-svg-color'] ); ?>;
}
</style>
<?php
wp_die();
}
}
endif;
WPSC_Tickets::init();